Overview

At Shauyb LLC, we want you to be completely satisfied with your purchase. If for any reason you are not happy, you may request a return or exchange within 30 days of receiving your order.

If more than 30 days have passed since delivery, unfortunately, we are unable to offer a full refund or exchange.

Eligibility for Returns

To qualify for a return, your item must:

  • Be unused and in original condition
  • Be returned in its original packaging
  • Include proof of purchase (receipt or order confirmation)

Please note: Do not send items back to the manufacturer. All returns must be processed through us.

Non-Returnable Items

Certain products are not eligible for returns, including:

  • Perishable goods (food items, etc.)
  • Personal care or hygiene-related items
  • Hazardous materials or flammable products
  • Gift cards
  • Downloadable/digital products

Partial Refunds (If Applicable)

In some cases, only partial refunds may be granted, such as:

  • Items showing clear signs of use
  • Products that are damaged or missing parts (not due to our error)
  • Returns received after the 30-day return window

Refund Process

Once your return is received and inspected, we will notify you via email regarding the status of your refund.

If approved:

  • Your refund will be processed to your original payment method
  • Please allow several business days for the transaction to reflect in your account

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again
  2. Contact your credit card provider (processing times may vary)
  3. Contact your bank

If the issue persists, please reach out to us at: Sales@shauybllc.com

Sale Items

Only regular-priced items are eligible for refunds.
Sale or discounted items are non-refundable.

Exchanges

We only replace items if they are defective or damaged.

To request an exchange, please email us at: Sales@shauybllc.com with your order details and issue description.

Gifts

  • If the item was marked as a gift at purchase, you may receive a store credit for the return value
  • If not marked as a gift, refunds will be issued to the original purchaser

Return Shipping

  • Customers are responsible for return shipping costs
  • Shipping charges are non-refundable
  • If a refund is issued, return shipping costs may be deducted

For high-value items, we recommend using a trackable shipping service or insurance, as we cannot guarantee receipt of returned items.

Return Address

To initiate a return, please contact us first at Sales@shauybllc.com. We will provide the appropriate return instructions and address.

Need Help?

For any questions related to returns, refunds, or exchanges, feel free to contact us at:
Sales@shauybllc.com